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A Comparative Study on Service Quality Performance between Organized and Unorganized Retailing With Reference To Delhi & NCR

Authors: Hakikat Ali, Research Scholar, Department of Management, Shri Venkateshwara University Gajroula, Amroha, U.P Dr. Swati Agarwal, Professor, Department of Management, Shri Venkateshwara University Gajroula, Amroha, U.P   DOI: 10.70650/rvimj.2025v2i80005   DOI URL: https://doi.org/10.70650/rvimj.2025v2i80005
Published Date: 05-08-2025 Issue: Vol. 2 No. 8 (2025): August 2025 Published Paper PDF: Download

Abstract: Retail industry is one of the biggest sector and second largest employment provider after agriculture in India. Due to easy access and unconditional knowledge requirement for opening up a retail store/ outlet, the presence of hawkers, street vendors, small kiryana stores can be observed easily in India. There is not any requirement to have a degree in retail management and any specified criteria to open up a retail store. Therefore small unorganized retailers capture the bigger share of retail in India. Both organized and unorganized retail stores co-exist in India. Organized retail segment is peeping in and making its position at a very faster pace in the sector.

Keywords:Organized retail, Unorganized retail, FDI.


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